LCT Interior Solutions Limited (We Frame) is committed to safeguarding your personal data in line with General Data Protection Regulations. The information below serves to inform our customers how their privacy is protected in agreement with the Data Protection Act 2018. Under the Payment Card Industry Secure Standards, we are compliant in protecting credit/debit/cash card transactions and preventing misuse of personal data.
Your personal information is required for processing and shipping your order. This data is encrypted securely for transmission via 2048 bit EV SSL issued by Google and DigiCert.
The personal data we require for orders is:
We use this information to manufacture and ship your order, make contact with you and receive feedback from about our products and services.
For payments to be processed, we require our credit card merchant, Stripe, to collect payment details. This information is encrypted securely using 2048 bit EV SSL and is not accessible by LCT Interior Solutions Limited (We Frame). We are PCI compliant, allowing our credit card merchant to routinely test our servers to ensure that standards are being adhered to.
Personal details are stored on our secure servers for as long as customers have accounts with us. An account is created when an order is placed; accounts can be closed, and information deleted at any time. Personal details and IP addresses are stored and saved to enable ease of re-ordering and to monitor suspicious activity. Our customer service team will only access your personal data when preparing to dispatch your order.
Printed job sheets necessary to prepare and manufacture your product will be stored securely for 10 days before being destroyed. Job sheets contain the information listed above.
Some of your personal data may be shared with trusted third parties. For delivery, we will share your full name, delivery address, phone number and email address with:
For payment, we will share information with:
For security reasons, LCT Interior Solutions Ltd (We Frame) will only ever see the last 4 digits of your card, the expiry date, and the type of card. Full card details including the security number on the back of the card will only be seen by the payment processor, Stripe.
For the purposes of email contact, we will share your email address and full name with our email processing provider. They have access to any email attachments such as your invoice which will contain details of your name, address, email address and telephone number.
We may send you a text message about orders and deliveries. Your mobile phone number will be shared with our messaging provider.
We may ask customers to review our products and services using Trust Pilot. This allows us to evaluate our services and, for new customers, to gain an insight into our level of reliability and quality. The information we will share with Trust Pilot is:
All data collected from our website is processed in accordance with the Data Protection Act 2018. Our ICO registration number is ZA791871. Information such as your IP address is collected to enable us to monitor suspicious activity and to speed up future orders. We use Google Analytics to analyse information and monitor performance, this information is not related to specific customer data. We will not track your browsing history from other web sites. To ensure data is dealt with appropriately, protecting information from unauthorised access, unauthorised amendments, or unsanctioned destruction, we use a range of security systems within Google’s Data Centre. Links to these services can be found by accessing https://cloud.google.com/security/
Our security systems are regularly reviewed and updated to minimise the risk of unlicensed access.
This website uses cookies to track activity on the site. You give your permission for our website to use cookies and can disable them at any time. They can, however, give you a more enjoyable browsing experience by remembering items in your baskets and allowing you to share information to social media sites such as Facebook. The use of cookies is closely monitored by the Information Commissioner’s Office to ensure that We Frame complies with the guidelines and regulations.
You may choose to opt in or opt out of marketing information which is sent out by email. Should you opt in, you may unsubscribe at any time.
Under the Data Protection Act 2018, you have the right to find out what information We Frame has stored about you. This includes the right to know how your data is being used, the right to have incorrect data amended and the right to have your data erased. If you would like a copy of the data that we hold about you, you may do so free of charge by writing to the:
Data Protection Team, We Frame, The Workshop, Curzon Street, Saltney, Chester, CH4 8BP.
Please include your name, address and order number (s) and allow 30 days for a response. If you are unhappy with the manner in which your personal data is being managed, you have the right to complain to the Independent Commissioner’s Office (https://ico.org.uk/make-a-complaint/)
For more information on your rights, please click on the following link to the government’s website on Data Protection and GDPR: https://www.gov.uk/government/publications/data-protection-act-2018-overview
